Black Screen in mirroring iPad

Moderator: Henry Chou

kyukon
Posts: 9
Joined: Sat Jul 29, 2017 12:42 pm

Black Screen in mirroring iPad

Postby kyukon » Fri Jan 19, 2018 5:21 pm

Hello,

Firmware update 16624000 makes iOS11 to mirror its display to EZCast Pro. But, sometimes its display is black out or still image when in mirroring iOS display. I suspected power supply is poor, so change other AC/DC converter, but nothing is better. Does EZCast Pro dongle get worse and need repair or replacement? Before updating firmware and iOS10 never happened this issue.

kyukon
Posts: 9
Joined: Sat Jul 29, 2017 12:42 pm

Re: Black Screen in mirroring iPad

Postby kyukon » Fri Jan 19, 2018 5:58 pm

This issue occurs when I swipe to change home display or documents. I never use streaming videos, only use EZCast Pro to display documents.

MissEZCast
Posts: 1074
Joined: Mon May 23, 2016 4:56 pm

Re: Black Screen in mirroring iPad

Postby MissEZCast » Sat Jan 20, 2018 12:12 pm

Sorry, it's appreciated if you could record a short video and send to support@ezcast.com for our checking.
Thanks for your help.

StevenSeagal
Posts: 1
Joined: Thu Aug 23, 2018 6:23 pm

Re: Black Screen in mirroring iPad

Postby StevenSeagal » Thu Aug 23, 2018 6:24 pm

Some other tests or possible causes of black screen problem?

MissEZCast
Posts: 1074
Joined: Mon May 23, 2016 4:56 pm

Re: Black Screen in mirroring iPad

Postby MissEZCast » Mon Aug 27, 2018 5:23 pm

We suggest upgrade the firmware of your EZCast Pro dongle to the latest vesion to support all the latest smart devices.
Once you connect to EZCast Pro dongle, and set it connect to router or your personal hotspot, then click Setting > Upgrade to upgrade the firmware.


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