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Black Screen in mirroring iPad

Posted: Fri Jan 19, 2018 5:21 pm
by kyukon
Hello,

Firmware update 16624000 makes iOS11 to mirror its display to EZCast Pro. But, sometimes its display is black out or still image when in mirroring iOS display. I suspected power supply is poor, so change other AC/DC converter, but nothing is better. Does EZCast Pro dongle get worse and need repair or replacement? Before updating firmware and iOS10 never happened this issue.

Re: Black Screen in mirroring iPad

Posted: Fri Jan 19, 2018 5:58 pm
by kyukon
This issue occurs when I swipe to change home display or documents. I never use streaming videos, only use EZCast Pro to display documents.

Re: Black Screen in mirroring iPad

Posted: Sat Jan 20, 2018 12:12 pm
by MissEZCast
Sorry, it's appreciated if you could record a short video and send to support@ezcast.com for our checking.
Thanks for your help.

Re: Black Screen in mirroring iPad

Posted: Thu Aug 23, 2018 6:24 pm
by StevenSeagal
Some other tests or possible causes of black screen problem?

Re: Black Screen in mirroring iPad

Posted: Mon Aug 27, 2018 5:23 pm
by MissEZCast
We suggest upgrade the firmware of your EZCast Pro dongle to the latest vesion to support all the latest smart devices.
Once you connect to EZCast Pro dongle, and set it connect to router or your personal hotspot, then click Setting > Upgrade to upgrade the firmware.