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EZCast Audio won't Airplay

Posted: Wed Oct 21, 2015 7:27 pm
by Kevin
I just received my EZCast Audio. But what a disappointment. I can't stream music from my Iphone (5S and 6) to the EZCast. It shows in the menu, but when I select it, it switches back to playing music on the phone. Doesn't matter which app I use (Youtube, Spotify, Itunes). Only EZCast Radio works.

- I use IOS 9.02.
- EZMusic#D96A6AF5

Streaming works on my Ipad 2 (IOS 8), but then it's speeds up songs, lots of hickups etc. No good!

Please support.

Re: EZCast Audio won't Airplay

Posted: Sat Oct 24, 2015 10:02 pm
by Henry Chou
Dear Kevin:

We will release new firmware in the next week.
Please try this new firmware version.
Thanks for your understanding and patience.

BR,
EZCast: Henry

Re: EZCast Audio won't Airplay

Posted: Mon Nov 02, 2015 12:56 am
by Lau Sze Wai
Hi Henry,

I updated a new version 13715, server version 1420800. It doesn't work the airplay. I'm iOS9.1, EZMusic#BDEF44BD. Please indicate what to do.

Thank you!

Re: EZCast Audio won't Airplay

Posted: Mon Nov 02, 2015 11:17 pm
by Henry Chou
Dear Lau:

Please connect your iphone's WiFi to EZMusic SSID directly and try again.
Thanks for your understanding.

BR,
EZCast: Henry

Re: EZCast Audio won't Airplay

Posted: Tue Nov 03, 2015 1:53 pm
by Lau Sze Wai
Hi Henry,

Thank you for your kind reply. However, it doesn't work. Then I reset the device, it still doesn't work.

I have another iPhone using iOS8.4.1, working well. However, when I try it, I found out your app is automatically update a new version, and it doesn't work anymore the airplay!

Please kindly inform what to do.

Thank you in advance!

Welson Lau

Re: EZCast Audio won't Airplay

Posted: Tue Nov 03, 2015 3:51 pm
by Henry Chou
Dear Lau:

Airplay is supported by the EZCast Audio Box, has nothing to do with EZCast App.
You can turn on Airplay and use your Music function of iOS directly without even launching the EZCast App.
Please try again.

If you means that EZCast app doesn't work, please tell use which issues you encounter.
Thanks a lot!

BR,
EZCast: Henry

Re: EZCast Audio won't Airplay

Posted: Mon Apr 18, 2016 3:26 am
by TanGuy Di Tony
Hi Henry,

I have used the EzCast connected to my speaker but when I select the Speaker in iTunes, it only works around 10s before dropping with the error Message as follow:
'An error occured while connecting to the AirPlay device "EZMusic#XXXXXX". The network connection failed.

I have tried many times by changing the kbps or encoding but it is the same issue always dropping so I cannot stream using iTunes.
Similar issue with Windows Media Player, please advice!
I have got the latest iTUnes version 12.3.3.17 and firmware is the latest as well version 14818000.

I'm really disappointed that the connection is dropping after only few seconds, my Wifi is good rate no issue over my Wifi connection (Fiber optics) :(
Regards -Tony

Re: EZCast Audio won't Airplay

Posted: Wed May 04, 2016 12:57 pm
by way
Dear Tony,

Can you please try to change your usb power adapter to the greater power supply and try again?
If it still fails, please do not hesitate to email us. Thanks.