EZCast 4k problem - only Happy Casting screen

Discuss EZCast Questions & Bugs & Wishlist。

Moderator: Henry Chou

Andrew Jooly
Posts: 4
Joined: Sun Aug 27, 2017 3:19 pm

EZCast 4k problem - only Happy Casting screen

Postby Andrew Jooly » Sun Aug 27, 2017 3:31 pm

Hello, i'm have EZCast 4k problem. After power on my TV i see screen Happy Casting.
How resolve this problem?

MissEZCast
Posts: 1074
Joined: Mon May 23, 2016 4:56 pm

Re: EZCast 4k problem - only Happy Casting screen

Postby MissEZCast » Wed Aug 30, 2017 4:33 pm

Sorry for the inconvenience.
May we know whether the dongle is new or it happened after days using?
Please try to use the external 5V/1A power adapter to provide power supply, please also push the button to "USB" instead of "MHL".
Please try this way.
Thanks for your patience.

Andrew Jooly
Posts: 4
Joined: Sun Aug 27, 2017 3:19 pm

Re: EZCast 4k problem - only Happy Casting screen

Postby Andrew Jooly » Thu Aug 31, 2017 1:16 pm

I've already tried using the power adapter and USB mode
EZCast 4k - turns on and shows a black screen with the inscription Happi Casting

Do you have a program for flashing for older EZCast models?

MissEZCast
Posts: 1074
Joined: Mon May 23, 2016 4:56 pm

Re: EZCast 4k problem - only Happy Casting screen

Postby MissEZCast » Thu Aug 31, 2017 8:49 pm

Would you please provide your email address for us? We will send you the upgrade tool for reseting to default.
Thanks.

Charles Tatman
Posts: 2
Joined: Wed Sep 06, 2017 7:48 pm

Re: EZCast 4k problem - only Happy Casting screen

Postby Charles Tatman » Wed Sep 06, 2017 7:52 pm

Thanks a lot for the information youtvplayer

Andrew Jooly
Posts: 4
Joined: Sun Aug 27, 2017 3:19 pm

Re: EZCast 4k problem - only Happy Casting screen

Postby Andrew Jooly » Sat Sep 16, 2017 11:43 pm

MissEZCast wrote:Would you please provide your email address for us? We will send you the upgrade tool for reseting to default.
Thanks.

andrew40120@gmail.com - please send me the upgrade tool for reseting to default

MissEZCast
Posts: 1074
Joined: Mon May 23, 2016 4:56 pm

Re: EZCast 4k problem - only Happy Casting screen

Postby MissEZCast » Mon Sep 18, 2017 3:21 pm

Dear Andrew,

The repair tool is available now, please refer to https://www.iezvu.com/download_tool_4k.php?l=en and follow the steps inside to reset the dongle.
It's the last way to get it working again if the 4k hardware is not damaged.
Thanks.

Andrew Jooly
Posts: 4
Joined: Sun Aug 27, 2017 3:19 pm

Re: EZCast 4k problem - only Happy Casting screen

Postby Andrew Jooly » Wed Nov 08, 2017 2:05 am

Thank you for the program. The device worked.

MissEZCast
Posts: 1074
Joined: Mon May 23, 2016 4:56 pm

Re: EZCast 4k problem - only Happy Casting screen

Postby MissEZCast » Sat Nov 18, 2017 11:19 pm

Thanks for your good news.
Happy Casting.


Return to “EZCast Questions & Bugs & Wishlist”