ezcast can not play youtube on TV

Discuss EZCast Questions & Bugs & Wishlist。

Moderator: Henry Chou

anusak sareesuchat
Posts: 9
Joined: Sun Nov 22, 2015 6:27 pm

ezcast can not play youtube on TV

Postby anusak sareesuchat » Thu Sep 14, 2017 3:43 pm

ISSD: Ezcast JYD-D96CB4C3
Functions: EZCast (Web)
ios 9.3.5
Firmware 162240000
Symptom: Fail to stream video

Hi,
Last week i was use this dongle everyday and it worked very well, but yesterday there has a problem with streaming video from youtube. it can not stream video to TV.

Please suggest how to fix this problem.

Thank in advanced
Anusak Sareesuchat

MissEZCast
Posts: 1074
Joined: Mon May 23, 2016 4:56 pm

Re: ezcast can not play youtube on TV

Postby MissEZCast » Thu Sep 14, 2017 7:20 pm

Sorry for the inconvenience.
Do you mean streaming Youtube videos from the EZCast app>Web without audio or other issues?
Please share more with us and it may help us to fix it soon.
Thanks for your help.

anusak sareesuchat
Posts: 9
Joined: Sun Nov 22, 2015 6:27 pm

Re: ezcast can not play youtube on TV

Postby anusak sareesuchat » Fri Sep 15, 2017 5:11 am

Hi,
i have tested with my laptop ( windows 7 ) by use ezcast version 1.11.0.16 ,it can work as normal.

Then i think hardware and firmware should not be the problem.

On IPAD, i just update to the new ezcast app version 2.4.2(57)
the problem seem to be the same as link below
viewtopic.php?f=2&t=110841

For your information,

Anusak

MissEZCast
Posts: 1074
Joined: Mon May 23, 2016 4:56 pm

Re: ezcast can not play youtube on TV

Postby MissEZCast » Mon Sep 18, 2017 12:07 pm

Dear Anusak,

Sorry for the late reply.
Please try to change the mirroring method by EZCast app>EZCast app>Setting>EZAir>Mirror+Streaming.
If it still fails, please feel free to contact us.
Thanks.

Wilson
Posts: 1
Joined: Mon Sep 18, 2017 7:15 pm

Re: ezcast can not play youtube on TV

Postby Wilson » Mon Sep 18, 2017 7:16 pm

Still not working for me.

anusak sareesuchat
Posts: 9
Joined: Sun Nov 22, 2015 6:27 pm

Re: ezcast can not play youtube on TV

Postby anusak sareesuchat » Mon Sep 25, 2017 1:06 pm

Yesterday i tested my ipad mini ios 9 with my ezcast again. the result that was working.
BTW, i have done nothing with ezcast or IPAD.

BTW,It notice ezcast has a new FW 1638001 but i have not seen the release note in firmware topic.
To be safe, i will not upgrade for now.

For your information,
Anusak

MissEZCast
Posts: 1074
Joined: Mon May 23, 2016 4:56 pm

Re: ezcast can not play youtube on TV

Postby MissEZCast » Mon Sep 25, 2017 3:10 pm

Dear Anusak,

Thanks for your feedback and sorry for the inconvenience.
We've fixed the issue in new firmware.
Please upgrade the dongle.
Thanks.

anusak sareesuchat
Posts: 9
Joined: Sun Nov 22, 2015 6:27 pm

Re: ezcast can not play youtube on TV

Postby anusak sareesuchat » Tue Sep 26, 2017 1:47 pm

Hi,

I have seen the problem with new Firmware as link below:

viewtopic.php?f=2&t=110916

So, I will not upgrade for now.

BTW, It would be great if customer can change Firmware back to the previous FW when they have got the problem with new FW.
It may in the setting page>>upgrade and i think, every customer will confident to upgrade new firmware.

Can you forward this request to Development.

Thanks,


Return to “EZCast Questions & Bugs & Wishlist”