Black Screen after update

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Daniel Claudino
Posts: 1
Joined: Sat Mar 17, 2018 2:02 am

Black Screen after update

Postby Daniel Claudino » Sat Mar 17, 2018 2:03 am

After update firmware via PC (PC tool instead of Over-the-Air) black screen is showed all time.
The lights are powered on, but nothing is showed on TV.
There was no problem updating. I have already done the procedure twice and the update is completed successfully.
Can you help me?

Ssid: EZCast5G-5D4E02EF

Thanks,
Daniel

MissEZCast
Posts: 1074
Joined: Mon May 23, 2016 4:56 pm

Re: Black Screen after update

Postby MissEZCast » Mon Mar 19, 2018 11:03 am

Daniel Claudino wrote:After update firmware via PC (PC tool instead of Over-the-Air) black screen is showed all time.
The lights are powered on, but nothing is showed on TV.
There was no problem updating. I have already done the procedure twice and the update is completed successfully.
Can you help me?

Ssid: EZCast5G-5D4E02EF

Thanks,
Daniel


Dear Daniel,

Sorry for the inconvenience. Could you please record a short video and send to support@ezcast.com for our checking?
Thanks for your help.


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