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EZCast can mirror on old iPad, not cannot mirror videos on new iPad.

Posted: Mon Dec 10, 2018 1:51 pm
by Barry Piper
Hi - my iPad Air (first version, very old, iOS version 11.2.5) works fine with EZCast. All pictures and video mirror properly.

On my newest iPad (latest version, released March 2018, iOS version 11.4.1) EZCast can do everything except mirror video. Pictures mirror properly, but when selecting video, it has the spinning circle and the app freezes. The only way to get out is force-quit the app.

I tried to delete the app and reinstall, but no improvement. Any ideas?

Re: EZCast can mirror on old iPad, not cannot mirror videos on new iPad.

Posted: Wed Dec 19, 2018 12:47 pm
by MissEZCast
Barry Piper wrote:Hi - my iPad Air (first version, very old, iOS version 11.2.5) works fine with EZCast. All pictures and video mirror properly.

On my newest iPad (latest version, released March 2018, iOS version 11.4.1) EZCast can do everything except mirror video. Pictures mirror properly, but when selecting video, it has the spinning circle and the app freezes. The only way to get out is force-quit the app.

I tried to delete the app and reinstall, but no improvement. Any ideas?

Sorry for the inconvenience.
This issue may cause to the firmware is too old.
Please do the firmware upgrade first and try it again.
Could your please provide us the SSID shown on screen for our checking your EZCast product model? (EZCast-12345678 for example)
We would reply you the firmware upgrade demo video as soon as possible.