Software can't find SSID Wifi

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Moderator: Henry Chou

Grant Patterson
Posts: 7
Joined: Sat Dec 26, 2015 4:20 am

Software can't find SSID Wifi

Postby Grant Patterson » Sat Dec 26, 2015 4:25 am

Dongle’s SSID: EZCast-4c818802
Functions: EZCast: To copy laptop screen, pictures mostly
EZCast OS: Windows 10
Symptom: Im still trying to setup my Ezcast wifi2play. The software does not seem to be working on Windows 10... it just comes up with a refresh button and cant find the SSID network. On my phone I also cant find the SSID network. On my TV it shows the SSID name and Password. Should it just be emitting wifi so I can pick it up or do it need to do something first.

I must also note that on my TV it says the dongle is connected the router but there is a red X between the dongle and the mobile phone icon.

Thanks

Grant Patterson
Posts: 7
Joined: Sat Dec 26, 2015 4:20 am

Re: Software can't find SSID Wifi

Postby Grant Patterson » Sat Dec 26, 2015 7:47 pm

bump

Henry Chou
Posts: 657
Joined: Tue Jun 30, 2015 4:36 pm

Re: Software can't find SSID Wifi

Postby Henry Chou » Sat Dec 26, 2015 10:20 pm

Dear Grant:

Please connect your laptop's WiFi to the dongle's SSID before launching EZCast App and discover the dongle.
Please try again.

Thanks for your understanding and sorry for the inconvenience.

BR,
EZCast: Henry

Grant Patterson
Posts: 7
Joined: Sat Dec 26, 2015 4:20 am

Re: Software can't find SSID Wifi

Postby Grant Patterson » Sun Dec 27, 2015 6:29 pm

my laptops wifi cant find the dongles SSID that is the problem. My phones wifi cant find the dongles SSID either. Is this product faulty then?

Grant Patterson
Posts: 7
Joined: Sat Dec 26, 2015 4:20 am

Re: Software can't find SSID Wifi

Postby Grant Patterson » Tue Dec 29, 2015 7:42 pm

bump

Henry Chou
Posts: 657
Joined: Tue Jun 30, 2015 4:36 pm

Re: Software can't find SSID Wifi

Postby Henry Chou » Sat Jan 02, 2016 3:34 pm

Dear Grant:

Please reboot the dongle to rescan the WiFi channel or you can reboot the home router which the dongle connects with.
Please try again and thanks for your understanding.

BR,
EZCast: Henry

Grant Patterson
Posts: 7
Joined: Sat Dec 26, 2015 4:20 am

Re: Software can't find SSID Wifi

Postby Grant Patterson » Mon Jan 11, 2016 3:12 am

Hi Henry,

I still cant get this to work although I have got further now... The software is picking up the wifi but after I enter the password and click 'ok' it justcontinuously loads. Why is this problem happening? Could I provide any pictures to help you with the solution?

Henry Chou
Posts: 657
Joined: Tue Jun 30, 2015 4:36 pm

Re: Software can't find SSID Wifi

Postby Henry Chou » Wed Jan 13, 2016 8:44 pm

Dear Grant:

Thanks for your information. Yes, we need some photos for checking. Thanks for your help.

BR,
EZCast: Henry

Grant Patterson
Posts: 7
Joined: Sat Dec 26, 2015 4:20 am

Re: Software can't find SSID Wifi

Postby Grant Patterson » Tue Jan 19, 2016 2:27 am

Here is a picture attached. The top right corner is the problem I think? Let me know what I need to do to fix this. Thanks
Attachments
exedited.jpg
exedited.jpg (187.39 KiB) Viewed 46850 times

Henry Chou
Posts: 657
Joined: Tue Jun 30, 2015 4:36 pm

Re: Software can't find SSID Wifi

Postby Henry Chou » Tue Jan 19, 2016 2:49 pm

Dear Grant:

This dongle is our very early product for miracast only, but it can be upgraded to become EZCast dongle.

Please try to forget the password setting of the laptop's WiFi for the dongle's SSID and try to connect again.
Please use the browser to access 192.168.203.1 and connect the dongle to our home router (through Setting/Internet).
Connect your smartphone to the home router and use the EZCast app for Setting/Upgrade the dongle to become EZCast dongle.

If it still fails, please use our repair tool to reload the latest firmware for this dongle:
Please refer to http://www.iezvu.com/download_tool.php?l=en&u=0 for repair tool download.

Thanks for your understanding.

BR,
EZCast: Henry


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