Other Wifi passwords erased after disconnect

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Glyn Evans
Posts: 1
Joined: Tue Feb 23, 2016 6:08 pm

Other Wifi passwords erased after disconnect

Postby Glyn Evans » Tue Feb 23, 2016 6:46 pm

Dongle’s SSID: EZCast lz-D90EC6ED
Functions: EZCast Mirror
EZCast OS: Windows 10
EZCast App: 1.9
Symptom: The dongle is attached to a Acer projector and used in a classroom. Everything works fine but sometimes the user disconnects or there is a power cut and when they come back to the office to connect to the Office Wifi the password for that Wifi has been erased from the Windows 10 laptop. The same issue has happened with 3 laptops within the school.

Any advice or assistance in tracking down the problem would be very helpful.

Henry Chou
Posts: 657
Joined: Tue Jun 30, 2015 4:36 pm

Re: Other Wifi passwords erased after disconnect

Postby Henry Chou » Fri Feb 26, 2016 11:45 am

Dear Glyn:

Sorry for the inconvenience and thanks for using EZCast.
We suspect that this problem may come from WiFi interfering or crowded channel,
Please get the dongle as close to your WiFi router as possible because the WiFi performance could be reduced by distance, and please help to reboot your home router to rescan a cleaner channel. In addition, do not connect too many devices onto your home router when streaming or mirroring.
We also suggest use an external 5V/1A USB adapter instead of TV USB port to provide more stable power and WiFi connection.

Thanks and Regards,
EZCast service center: Henry (henrychou@iezvu.com)
EZCast Setup Demo: https://www.youtube.com/watch?v=JX1U1aAXt6M
EZCast Help: http://www.iezvu.com/os_help.php?l=en
EZCast FAQ: http://www.iezvu.com/help_faq.php?&l=en
EZCast Youtube channel: https://www.youtube.com/channel/UCrzaLj ... /playlists

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