EZCast video/music playing not working.

Discuss EZCast Questions & Bugs & Wishlist。

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Toot
Posts: 4
Joined: Tue Jul 05, 2016 4:16 am

EZCast video/music playing not working.

Postby Toot » Tue Jul 05, 2016 4:32 am

When trying to play videos or music I got "Error# content not found!" tried several video formats and music was normal mp3.
EZCannel, radio and mirroring works fine without problem.

How can I solve this problem?

SSID: EZCastmsy-1BD6E34D
local ver.15474000 for EZCast2.0
connected via wifi router.
Windows 10 lenovo t410 laptop.

MissEZCast
Posts: 1074
Joined: Mon May 23, 2016 4:56 pm

Re: EZCast video/music playing not working.

Postby MissEZCast » Tue Jul 05, 2016 2:25 pm

Sorry for the inconvenience.
Could you send us your videos or music which got "Error#content not found" for our lab checking?
After checking the videos or music will update you.
Thanks for your patience and understanding.

Toot
Posts: 4
Joined: Tue Jul 05, 2016 4:16 am

Re: EZCast video/music playing not working.

Postby Toot » Tue Jul 05, 2016 10:51 pm

Here is music file: https://1drv.ms/u/s!AlF2JTF5PxBigzliTkdJY8eAVKUs
video: https://1drv.ms/v/s!AlF2JTF5PxBigzp6gTBj_GiWcrH_

Can there be something wrong with ezcast basic settings? or my windows 10 laptop settings? Is there anything I can do to help solve this problem?

Can i use ezcast dongle with my TVersity server?

MissEZCast
Posts: 1074
Joined: Mon May 23, 2016 4:56 pm

Re: EZCast video/music playing not working.

Postby MissEZCast » Wed Jul 06, 2016 4:11 pm

Dear Toot,

Sorry for the inconvenience.
I try your files on my windows 10 laptop, there is no problem in playing both video and music.
Please save this files to your laptop, click Music, find the files you save and add it into playlist. There is a "music+" icon on the right top of playlist.
Please also save the video files to your laptop, turn on click Video, find your video and enjoy it.

Thanks.

Toot
Posts: 4
Joined: Tue Jul 05, 2016 4:16 am

Re: EZCast video/music playing not working.

Postby Toot » Thu Jul 07, 2016 2:21 am

Octahub2016 wrote:Dear Toot,

Sorry for the inconvenience.
I try your files on my windows 10 laptop, there is no problem in playing both video and music.
Please save this files to your laptop, click Music, find the files you save and add it into playlist. There is a "music+" icon on the right top of playlist.
Please also save the video files to your laptop, turn on click Video, find your video and enjoy it.

Thanks.



This was exactly what I tried in first place, but not working. It was clear that videos or music files were ok but still "Error# content not found" comes on tv screen.

Image

Those same videos works with my other playpack device (IP tv box with features) ok and cannot figure out what is wrong with this ezcast system, specially because other functions work fine in ezcast+dongle.

Is it possible that there is some limitation in this dongle? I got this dongle with subscriber gift from my magazine company.

I had to install ezcast software to another computer and rule out some possibilities.

Toot
Posts: 4
Joined: Tue Jul 05, 2016 4:16 am

Re: EZCast video/music playing not working.

Postby Toot » Thu Jul 07, 2016 5:45 am

Problem solved. :) I reinstalled ezcast software and reconfigured firewall settings. I think main reason was windows firewall settings.

There is some issues with video formats, some formats not supported and some cases when trying to seek (fast forwarding) it jams the dongle and ezcast software.

I suggest you try to implement somekind of watchdog function to avoid total jamming because hardreset way is not way to go ;)

I assembled my dongle stationary to my entertainment system and its not a easy task to reset the dongle.

MissEZCast
Posts: 1074
Joined: Mon May 23, 2016 4:56 pm

Re: EZCast video/music playing not working.

Postby MissEZCast » Thu Jul 07, 2016 9:38 am

Glad to hear that.
Thanks for your feedback, we will take into attention and keep on improving EZCast.

Happy Casting.

shabi baig
Posts: 1
Joined: Tue Nov 21, 2017 3:07 am

Re: EZCast video/music playing not working.

Postby shabi baig » Tue Nov 21, 2017 3:12 am

Hi All,

In my windows 10 (Laptop) not able to play saved video. getting error "import video format not Supported". Please help me out









9

MissEZCast
Posts: 1074
Joined: Mon May 23, 2016 4:56 pm

Re: EZCast video/music playing not working.

Postby MissEZCast » Wed Nov 22, 2017 5:17 pm

Sorry for the inconvenience.
For providing you better customer services, please specify the following information for us:
Dongle’s SSID: EZCast-12345678, for example (or photo the bootup image for us)
Functions: EZCast(Photo, Camera, Video, the Web, ……), Airplay, Miracast or DLNA
EZCast OS: Android, iOS, Windows, Windows Phone, Mac, or ChromeOS App
Symptom: Fail to install, App crash, Fail to stream, Fail to mirror……

Thanks for your understanding and help.
Regards,
EZCast service center: support@iezvu.com


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